You may exchange or return most new, unworn items within 30 days of delivery for an exchange or credit of equal or lesser value. We will also pay the return shipping costs if the issue is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your exchange within four weeks of giving your package to the return shipper, however, in many cases you will receive a store credit more quickly. This time period includes the transit time for us to receive your item from the shipper (5 to 10 business days), and the time it takes us to process your item once we receive it (3 to 5 business days).
If you need to exchange or return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your exchange/credit's status once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Your privacy is important to us. To better protect your privacy the following notice explains the information we collect, how it is used, how it is safeguarded, and how to contact us if you have any concerns.
What Information Is Collected:
As part of the order process, the following information is collected from shoppers:
Name, Shipping/Billing address, Email address, Phone number, Credit/Debit Card Information.
How That Information Is Used:
The information we collect is used to fill orders, contact buyers if they have questions, or to send email with special offers.
Our Commitment To The Security of Your Data:
At Loose Lucys, your privacy and security is of the utmost importance. We promise to keep your information safe and secure. Furthermore, we will not divulge your information to anyone not under the employ of Loose Lucys, or any third parties.
Contact us if you have any questions, or would like to place an order by phone, call us toll-free at 843-853-8233.